How to Start with Trezor | trezor.io/start — Official Guide

Step-by-step setup, safety best practices, and quick troubleshooting to get your Trezor wallet running securely.

Introduction

Trezor hardware wallets store your cryptocurrency keys offline to protect them from online threats. This guide walks you through initial setup, using the Trezor Suite, and essential safety practices so you can begin using your device with confidence.

Quick start: the 6 essential steps

  1. Unbox & inspect: Verify packaging seals and the included accessories before powering the device.
  2. Visit the official start page: Open trezor.io/start on a trusted computer.
  3. Install Trezor Suite: Follow prompts to download Trezor Suite (desktop or web flow) from the official site.
  4. Connect device: Plug your Trezor into USB, follow on-screen prompts to initialize.
  5. Create backup: Write down your recovery seed on the provided recovery card and store it securely offline.
  6. Update firmware: Allow the Suite to install the latest firmware and verify device prompts before approving.

Checklist

  • Original packaging verified
  • Official site used: trezor.io/start
  • Recovery seed written and stored offline
  • Firmware up to date

Setup details (expanded)

Connecting and initializing

When you first connect your Trezor, the device screen will show a welcome message and a one-time code to confirm authenticity. Compare codes shown on the device and in the Trezor Suite — they must match before you continue.

Creating and storing your recovery seed

The recovery seed (usually 12 or 24 words) is the single most important secret. Write it by hand — do not store it digitally or photograph it. Consider using a metal backup plate for fire/water resistance.

Best practice for seeds

  • Store the seed in at least two geographically separated secure locations.
  • Never share your seed with anyone — Trezor team or support will never ask for it.
Pin and passphrase

Choose a strong PIN for the device. Optionally set a passphrase (adds plausible deniability and an extra security layer) — but only if you fully understand how passphrases work.

Security and safety tips

Hardware wallets greatly reduce online risk, but human error is still a threat. Follow these safety rules:

  • Always use the official website and verify the URL: trezor.io/start.
  • Confirm device prompts before approving transactions.
  • Keep firmware updated and download official software only.
  • Use a passphrase only if you understand recovery implications.
Note: If you suspect your recovery seed is exposed, immediately move funds to a new wallet and generate a new seed.

Troubleshooting

Device not recognized

Try a different USB port/cable and ensure the Trezor Suite has permission to access the device. Reboot computer if needed.

Firmware/update failures

If a firmware update fails, do not disconnect the device until instructed by the Suite. If the device is unresponsive, follow the recovery guide on the official start page.

Contact and support

Use official support channels listed at the Trezor website. Never provide your recovery seed to support staff.